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Telephone and Helpdesk Skills
21,49 € *
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Telephone and Helpdesk Skills ab 21.49 € als pdf eBook: A Guide to Professional English. Aus dem Bereich: eBooks, Wirtschaft,

Anbieter: hugendubel
Stand: 13.08.2020
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Telephone and Helpdesk Skills
21,39 € *
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Telephone and Helpdesk Skills ab 21.39 € als Taschenbuch: A Guide to Professional English Guides to Professional English. Auflage 2014. Aus dem Bereich: Bücher, Wissenschaft, Pädagogik,

Anbieter: hugendubel
Stand: 13.08.2020
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Telephone and Helpdesk Skills
21,49 € *
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Telephone and Helpdesk Skills ab 21.49 EURO A Guide to Professional English Guides to Professional English. Auflage 2014

Anbieter: ebook.de
Stand: 13.08.2020
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Telephone and Helpdesk Skills
19,98 € *
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If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to:prepare for a call both psychologically and from an English language point of viewreceive calls (if you work on reception)leave messagesfind out about another company and talk about your own companychase people (i.e. people who have not followed up your requests)deal with difficult calls and callers, and improve your telephone manneruse the telephone while working on a help desk or helplineresolve language difficulties (i.e. when you cannot understand the other person's English)improve your pronunciationuse resources on the Internet to improve your listening skills The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.

Anbieter: Dodax
Stand: 13.08.2020
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CVs, Resumes, and LinkedIn
34,90 CHF *
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Are you a graduate, postgraduate or PhD student? Are you simply looking for a new job in the private or public sector, in research or industry? If your aim is to produce a professional CV or resume, then this book is for you. Based on interviews with recruiters and HR managers, and an analysis of hundreds of CVs from around 40 different countries, the book is structured as a series of FAQs. Topics covered include: how recruiters and HR people analyse a CV whether using a template is a good idea the difference between a CV and a resume how to present your personal details and whether to include a photo how to write an Executive Summary what to write in each section (Education, Work Experience, Skills, Personal Interests) how to write dates how to highlight your language, communication and team skills how to get and write references You will also learn some hints and strategies for writing a: cover letter LinkedIn profile. reference letter bio The last chapter of the book contains a simple template to help you get the job of your dreams! Adrian Wallwork is the author of over 30 books aimed at helping non-native English speakers to communicate more effectively in English. He has published 13 books with Springer Science+Business Media.  Other books in this Professional English series include: Email and Commercial Correspondence User Guides, Manuals, and Technical Writing Meetings, Negotiations, and Socializing Presentations, Demos, and Training Sessions Telephone and Helpdesk Skills

Anbieter: Orell Fuessli CH
Stand: 13.08.2020
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How to Manage the IT Help Desk
103,00 CHF *
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Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The 'How To' book that every IT department needs, it will help turn your helpdesk into a company asset. How to be successful at probably the most stressful job in IT This book offers tools for measuring productivity and features ten key steps for successful support, while User Support successes and failures are revealed in true life case studies. This book gives you techniques for: *Justifying staff and other expenditure * Gaining senior management support * Getting the users on your side * Running a motivated and productive team * Designing and managing services and service levels The second edition of this popular book brings updates to several of the author's ideas, strategies and techniques with new material on: * Customer Relationship Management - definition and the role of the helpdesk * E-Support and the Internet * Contrasting the Call Center and the Helpdesk * first, second and third line support * Operational Level Agreements * Strategies for backlog management * Telephone technologies in user support In addition there is: * A new Template for a Service Level Agreement * An Improved cost justification model for the Internal Helpdesk * A New cost justification model for the External Helpdesk New topics include: - Lines of support - The rise of the call center - Knowledge bases - The Intranet - The Internet - The external helpdesk - Backlog management - Industry standards - Calculating headcountReflects technologicaladvancements in software and the Internet Covers new ways of working: teleworking; virtual offices; keeping staff and customers connected through corporate networks from remote locations.

Anbieter: Orell Fuessli CH
Stand: 13.08.2020
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How to Manage the IT Help Desk
83,90 CHF *
ggf. zzgl. Versand

Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The 'How To' book that every IT department needs, it will help turn your helpdesk into a company asset. How to be successful at probably the most stressful job in IT This book offers tools for measuring productivity and features ten key steps for successful support, while User Support successes and failures are revealed in true life case studies.This book gives you techniques for:*Justifying staff and other expenditure* Gaining senior management support* Getting the users on your side* Running a motivated and productive team* Designing and managing services and service levels The second edition of this popular book brings updates to several of the author's ideas, strategies and techniques with new material on: * Customer Relationship Management - definition and the role of the helpdesk* E-Support and the Internet* Contrasting the Call Center and the Helpdesk* first, second and third line support* Operational Level Agreements* Strategies for backlog management* Telephone technologies in user supportIn addition there is:* A new Template for a Service Level Agreement* An Improved cost justification model for the Internal Helpdesk* A New cost justification model for the External Helpdesk

Anbieter: Orell Fuessli CH
Stand: 13.08.2020
Zum Angebot
Telephone and Helpdesk Skills
28,90 CHF *
ggf. zzgl. Versand

If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to: prepare for a call both psychologically and from an English language point of view receive calls (if you work on reception) leave messages find out about another company and talk about your own company chase people (i.e. people who have not followed up your requests) deal with difficult calls and callers, and improve your telephone manner use the telephone while working on a help desk or helpline resolve language difficulties (i.e. when you cannot understand the other person's English) improve your pronunciation use resources on the Internet to improve your listening skills The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.

Anbieter: Orell Fuessli CH
Stand: 13.08.2020
Zum Angebot
How to Manage the IT Help Desk
76,99 € *
ggf. zzgl. Versand

Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The 'How To' book that every IT department needs, it will help turn your helpdesk into a company asset. How to be successful at probably the most stressful job in IT This book offers tools for measuring productivity and features ten key steps for successful support, while User Support successes and failures are revealed in true life case studies. This book gives you techniques for: *Justifying staff and other expenditure * Gaining senior management support * Getting the users on your side * Running a motivated and productive team * Designing and managing services and service levels The second edition of this popular book brings updates to several of the author's ideas, strategies and techniques with new material on: * Customer Relationship Management - definition and the role of the helpdesk * E-Support and the Internet * Contrasting the Call Center and the Helpdesk * first, second and third line support * Operational Level Agreements * Strategies for backlog management * Telephone technologies in user support In addition there is: * A new Template for a Service Level Agreement * An Improved cost justification model for the Internal Helpdesk * A New cost justification model for the External Helpdesk New topics include: - Lines of support - The rise of the call center - Knowledge bases - The Intranet - The Internet - The external helpdesk - Backlog management - Industry standards - Calculating headcountReflects technologicaladvancements in software and the Internet Covers new ways of working: teleworking; virtual offices; keeping staff and customers connected through corporate networks from remote locations.

Anbieter: Thalia AT
Stand: 13.08.2020
Zum Angebot

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