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Telephone and Helpdesk Skills
21,39 € *
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Telephone and Helpdesk Skills ab 21.39 € als Taschenbuch: A Guide to Professional English Guides to Professional English. Auflage 2014. Aus dem Bereich: Bücher, Wissenschaft, Pädagogik,

Anbieter: hugendubel
Stand: 05.12.2020
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Telephone and Helpdesk Skills
21,49 € *
ggf. zzgl. Versand

Telephone and Helpdesk Skills ab 21.49 € als pdf eBook: A Guide to Professional English. Aus dem Bereich: eBooks, Wirtschaft,

Anbieter: hugendubel
Stand: 05.12.2020
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Telephone and Helpdesk Skills
21,49 € *
ggf. zzgl. Versand

Telephone and Helpdesk Skills ab 21.49 EURO A Guide to Professional English Guides to Professional English. Auflage 2014

Anbieter: ebook.de
Stand: 05.12.2020
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Telephone and Helpdesk Skills
21,37 € *
ggf. zzgl. Versand

If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to:prepare for a call both psychologically and from an English language point of viewreceive calls (if you work on reception)leave messagesfind out about another company and talk about your own companychase people (i.e. people who have not followed up your requests)deal with difficult calls and callers, and improve your telephone manneruse the telephone while working on a help desk or helplineresolve language difficulties (i.e. when you cannot understand the other person's English)improve your pronunciationuse resources on the Internet to improve your listening skills The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.

Anbieter: Dodax
Stand: 05.12.2020
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CVs, Resumes, and LinkedIn
34,90 CHF *
ggf. zzgl. Versand

Are you a graduate, postgraduate or PhD student? Are you simply looking for a new job in the private or public sector, in research or industry? If your aim is to produce a professional CV or resume, then this book is for you. Based on interviews with recruiters and HR managers, and an analysis of hundreds of CVs from around 40 different countries, the book is structured as a series of FAQs. Topics covered include: how recruiters and HR people analyse a CV whether using a template is a good idea the difference between a CV and a resume how to present your personal details and whether to include a photo how to write an Executive Summary what to write in each section (Education, Work Experience, Skills, Personal Interests) how to write dates how to highlight your language, communication and team skills how to get and write references You will also learn some hints and strategies for writing a: cover letter LinkedIn profile. reference letter bio The last chapter of the book contains a simple template to help you get the job of your dreams! Adrian Wallwork is the author of over 30 books aimed at helping non-native English speakers to communicate more effectively in English. He has published 13 books with Springer Science+Business Media.  Other books in this Professional English series include: Email and Commercial Correspondence User Guides, Manuals, and Technical Writing Meetings, Negotiations, and Socializing Presentations, Demos, and Training Sessions Telephone and Helpdesk Skills

Anbieter: Orell Fuessli CH
Stand: 05.12.2020
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Mastering JIRA 7 - Second Edition
39,90 CHF *
ggf. zzgl. Versand

Become an expert at using JIRA 7 through this one-stop guide!About This BookThis comprehensive guide will help you implement, customize and administer JIRA 7 application to meet the needs of your organizationYou will get to know the strategies needed to develop and deploy JIRA 7, along with best practices when working with JiraIt covers the latest integrations of JIRA 7 with third-party platforms to help you professionally manage your software development projectsWho This Book Is ForIf you are a JIRA administrator who is managing small-to-medium JIRA instances and you want to learn how to manage enterprise-scale instances, then this book will help you expand your knowledge and equip you with advanced skills. Prior understanding of the JIRA core concepts is required.What You Will LearnPlan the installation and upgrade of your JIRA instance to the newest versionConfigure issue type schemes, create customized workflows, modify permission schemes, and change notification schemesImplement JIRA Service Desk to manage your support ticketsCustomize JIRA for test management, helpdesk, and requirement managementDeploy JIRA for Agile tracking using the Scrum and Kanban techniquesDevelop JIRA add-ons to extend JIRA's functionalityMigrate data from external systems using CSV importGenerate reports directly from the JIRA database and use custom JavaScript and CSSIntegrate your JIRA application with third-party tools such as Confluence, SVN, and GitIn DetailAtlassian JIRA 7 is an enterprise issue tracker system. One of its key strengths is its ability to adapt to the needs of an organization, ranging from building software products to managing your support issues.This book provides a comprehensive explanation covering all three components of JIRA 7, such as JIRA Software, JIRA Core, and Jira Service Desk. It shows you how to master the key functionalities of JIRA and its customizations and useful add-ons, and is packed with real-world examples and use cases.You will first learn how to plan for a JIRA 7 installation and fetch data. We cover JIRA reports in detail, which will help you analyze your data effectively. You can add additional features to your JIRA application by choosing one of the already built-in add-ons or building a new one to suit your needs.Then you'll find out about implementing Agile methodologies in JIRA by creating Scrum and Kanban boards. We'll teach you how to integrate your JIRA Application with other tools such as Confluence, SVN, Git, and more, which will help you extend your application. Finally, we'll explore best practices and troubleshooting techniques to help you find out what went wrong and understand how to fix it.Style and approachThis comprehensive book covers the advanced and new features of JIRA 7 with the help of rich code-based, real-world examples and use cases.

Anbieter: Orell Fuessli CH
Stand: 05.12.2020
Zum Angebot
Telephone and Helpdesk Skills
28,90 CHF *
ggf. zzgl. Versand

If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to: prepare for a call both psychologically and from an English language point of view receive calls (if you work on reception) leave messages find out about another company and talk about your own company chase people (i.e. people who have not followed up your requests) deal with difficult calls and callers, and improve your telephone manner use the telephone while working on a help desk or helpline resolve language difficulties (i.e. when you cannot understand the other person's English) improve your pronunciation use resources on the Internet to improve your listening skills The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.

Anbieter: Orell Fuessli CH
Stand: 05.12.2020
Zum Angebot
CVs, Resumes, and LinkedIn
18,99 € *
zzgl. 3,00 € Versand

Are you a graduate, postgraduate or PhD student? Are you simply looking for a new job in the private or public sector, in research or industry? If your aim is to produce a professional CV or resume, then this book is for you. Based on interviews with recruiters and HR managers, and an analysis of hundreds of CVs from around 40 different countries, the book is structured as a series of FAQs. Topics covered include: how recruiters and HR people analyse a CV whether using a template is a good idea the difference between a CV and a resume how to present your personal details and whether to include a photo how to write an Executive Summary what to write in each section (Education, Work Experience, Skills, Personal Interests) how to write dates how to highlight your language, communication and team skills how to get and write references You will also learn some hints and strategies for writing a: cover letter LinkedIn profile. reference letter bio The last chapter of the book contains a simple template to help you get the job of your dreams! Adrian Wallwork is the author of over 30 books aimed at helping non-native English speakers to communicate more effectively in English. He has published 13 books with Springer Science+Business Media.  Other books in this Professional English series include: Email and Commercial Correspondence User Guides, Manuals, and Technical Writing Meetings, Negotiations, and Socializing Presentations, Demos, and Training Sessions Telephone and Helpdesk Skills

Anbieter: Thalia AT
Stand: 05.12.2020
Zum Angebot
Mastering JIRA 7 - Second Edition
39,90 CHF *
ggf. zzgl. Versand

Become an expert at using JIRA 7 through this one-stop guide!About This BookThis comprehensive guide will help you implement, customize and administer JIRA 7 application to meet the needs of your organizationYou will get to know the strategies needed to develop and deploy JIRA 7, along with best practices when working with JiraIt covers the latest integrations of JIRA 7 with third-party platforms to help you professionally manage your software development projectsWho This Book Is ForIf you are a JIRA administrator who is managing small-to-medium JIRA instances and you want to learn how to manage enterprise-scale instances, then this book will help you expand your knowledge and equip you with advanced skills. Prior understanding of the JIRA core concepts is required.What You Will LearnPlan the installation and upgrade of your JIRA instance to the newest versionConfigure issue type schemes, create customized workflows, modify permission schemes, and change notification schemesImplement JIRA Service Desk to manage your support ticketsCustomize JIRA for test management, helpdesk, and requirement managementDeploy JIRA for Agile tracking using the Scrum and Kanban techniquesDevelop JIRA add-ons to extend JIRA's functionalityMigrate data from external systems using CSV importGenerate reports directly from the JIRA database and use custom JavaScript and CSSIntegrate your JIRA application with third-party tools such as Confluence, SVN, and GitIn DetailAtlassian JIRA 7 is an enterprise issue tracker system. One of its key strengths is its ability to adapt to the needs of an organization, ranging from building software products to managing your support issues.This book provides a comprehensive explanation covering all three components of JIRA 7, such as JIRA Software, JIRA Core, and Jira Service Desk. It shows you how to master the key functionalities of JIRA and its customizations and useful add-ons, and is packed with real-world examples and use cases.You will first learn how to plan for a JIRA 7 installation and fetch data. We cover JIRA reports in detail, which will help you analyze your data effectively. You can add additional features to your JIRA application by choosing one of the already built-in add-ons or building a new one to suit your needs.Then you'll find out about implementing Agile methodologies in JIRA by creating Scrum and Kanban boards. We'll teach you how to integrate your JIRA Application with other tools such as Confluence, SVN, Git, and more, which will help you extend your application. Finally, we'll explore best practices and troubleshooting techniques to help you find out what went wrong and understand how to fix it.Style and approachThis comprehensive book covers the advanced and new features of JIRA 7 with the help of rich code-based, real-world examples and use cases.

Anbieter: Orell Fuessli CH
Stand: 05.12.2020
Zum Angebot